Product Exchange & Warranty Policy | VIENCHIBAO – HuyK Jewelry

Product Exchange & Warranty Policy

VIENCHIBAO – HuyK Jewelry

HuyK – VIENCHIBAO would like to sincerely thank our valued customers for supporting HuyK – VIENCHIBAO products.

With our reputation, commitment, responsibility, and extensive experience in the jewelry industry, we provide our customers with the following Product Exchange and Warranty Policy:

1Product Exchange Policy

Exchange Terms

Customers may exchange a product within 8 days from the date of receipt if the product has an initial defect, such as deformation, scratches, damage, breakage, or other defects.
Customers may exchange the product for an item of equal or higher value. If the replacement product is more expensive, the customer is responsible for paying the price difference. Any applicable shipping costs will also be borne by the customer.
Each product may be exchanged only once.

Exchange Conditions

The product must be returned in its original condition, without dents or deformation, and must remain usable. Customers must provide the purchase invoice, original packaging, and any accompanying gifts (if applicable).
VIENCHIBAO staff will inspect the product and determine whether the defect was caused by the manufacturer or by the customer before deciding whether the exchange request can be accepted.

Exchanges do not apply to products that have been engraved, modified according to customer requests, or specially made to order.

2Product Warranty Policy

Warranty Coverage

We provide a free replacement if, upon receiving the product, the customer discovers defects such as damage, dents, scratches, breakage, or other issues caused by the manufacturing workshop.
VIENCHIBAO accepts warranty and repair requests for all VIENCHIBAO products that have been damaged. Depending on the condition of the product, repair services may include soldering, stone setting, clasp repair, clasp replacement, and other necessary repairs, with an applicable warranty or repair fee based on the extent of the damage.

Warranty Conditions

Customers must be able to prove that the product was purchased through the VIENCHIBAO system, either by providing the phone number registered in our system or a valid purchase invoice.
If a product has been severely damaged due to the customer’s use or improper storage, VIENCHIBAO reserves the right to refuse warranty service.