Cancellation, Return & Refund Policy | VIENCHIBAO – HuyK Jewelry

Cancellation, Return & Refund Policy

VIENCHIBAO – Official HuyK Jewelry Order Cancellation, Return & Refund Policy

At our store, we put the dedication, craftsmanship, and hard work of our artisans into every piece we create. We take great care to provide you with jewelry of the highest quality.

In the rare event that a product arrives with an initial defect or damage caused by our side, we will promptly and sincerely resolve the issue by accepting a return, exchange, or refund in accordance with this policy.

1Order Cancellation

Cancellation Before Shipment

  • You may cancel your order before the product has been shipped.
  • Even after payment has been completed, if the item has not yet been shipped, we will issue a full refund without deducting any processing fees.
  • The refund will be processed through the original payment method used for your purchase. It may take 3–10 business days for the refunded amount to appear in your account or credit card statement.

Cancellation After Shipment

  • We do not accept order cancellations after the order has been shipped or a tracking number has been issued.
  • Please check the delivery status using the tracking number provided in your shipping confirmation email.

2Conditions for Returns, Exchanges & Refunds

Cases Eligible for Return, Exchange, or Refund

Due to circumstances caused by the store.

Returns, exchanges, or refunds may be accepted in the following cases:

  • The product arrives with an initial defect or damage, such as scratches, deformation, breakage, missing components, etc.
  • You receive a product that is different from the item you ordered.

In these cases, please contact us within 7 days of receiving the product. We will cover all return shipping and reshipping costs.

Cases Not Eligible for Return or Refund

Due to customer-related reasons.

Returns, exchanges, refunds, or order cancellations are not accepted for reasons caused by the customer, including:

  • The product does not meet your expectations or you selected the wrong size.
  • The product has been used, even once.
  • You contact us more than 8 days after receiving the product.
  • The product has been damaged or broken due to improper use or handling by the customer.

3Returns Due to Refusal of Delivery, Prolonged Absence, etc.

Additional terms.

Handling of Undelivered Orders

The following situations will be considered “failed delivery due to customer circumstances”:

  • You are unable to receive the product because you are absent and the carrier’s storage period has expired.
  • You do not respond when the delivery company attempts to contact you.
  • You refuse to accept the package for personal reasons.

Refund and Reshipping Process

If the product is returned to our store or partner warehouse due to refusal of delivery, prolonged absence, or other customer-related reasons, we may not be able to issue a full refund immediately.

After we receive and inspect the returned product, one of the following options will apply:

If you would like the product to be reshipped

You will be responsible for the actual shipping costs incurred for resending the product.

If you would like to cancel the order

We will refund the amount paid after deducting the round-trip shipping costs and any applicable packaging or handling fees.

4Refund Method

  • Once we receive the returned product and inspect its condition, we will process the refund promptly.
  • Refunds will generally be issued through the original payment method used when placing the order, such as credit card, PayPal, Apple Pay, or other supported payment methods.

5Contact & Customer Support

If you have any questions regarding order cancellation, returns, exchanges, or refunds, please contact our customer support team using the contact information provided below.

Customer Support Email

order@huykjeweler.com